Customer Satisfaction:
At MZN Bodycare, we are committed to your satisfaction. If you are not entirely pleased with any of our products or your shipment, please contact us at [email protected] or +966504314975. We will be happy to help you find a solution.
Returns and Refunds:
We are happy to accept returns for unopened and unused products within 5 business days of delivery. The returned items must be in their original packaging and accompanied by a receipt or proof of purchase.
Shipping Errors and Delays:
In the unlikely event that you receive a product different from your order, we will gladly cover the return shipping costs and send you the correct item as soon as possible. Please note that we are not responsible for delays caused by the delivery company.
Damaged Products:
If your product arrives damaged, please take a picture of the damage and contact us immediately. We will work with you to determine the best course of action, which may include a full refund or replacement. Please note that we are not responsible for products damaged during shipping due to heat or other factors beyond our control.
Refunds:
Refunds will be issued to the original payment method within 5 business days of receiving your returned item and verifying its condition.
Changes:
We reserve the right to modify this policy at any time. We will post any changes on our website.
